Salvus d.o.o. is a modern regional company established in 2002 in Croatia, whose business operation is based on wholesale of medicines, medical products, nutritional supplements and cosmetics, as well as on strategic development and building of successful, renown and innovative brands.
In the last several years, we have been expanding our business in the region to include Bosnia and Herzegovina, Serbia, Slovenia, Kosovo and Albania. In 2009 we have founded the company Salvus BH d.o.o. with its head office in Sarajevo and the company Salvus International d.o.o. with its head office in Belgrade. In 2011 we founded the company Salvus MED d.o.o. with its head office in Slovenia, while in 2017 the company Salvus KS L.L.C. with its head office in Pristina and Salvus AL Shpk with its head office in Tirana.
Six of our regional offices currently employ more than 100 employees.
The company Salvus d.o.o. is a proud partner of pharmacies, hospitals and other healthcare institutions for years, with the ultimate goal to improve the quality of life for the patients.
One of the key activities of the company is creating and implementing marketing and sale strategies. Our international business cooperation revolves around representation of numerous renowned pharmaceutical companies and strategic development of their brands on the regional market. At this moment we cooperate with thirty suppliers and distribute several hundred various products characterised by highest safety and quality standards.
Apart from wholesale trade, we also operate a retail network in seven cities throughout Croatia.
Our growth and development are the result of business dedication to the satisfaction of our clients, business partners and employees.
We are a highly efficient and organised company, and a quality and reliable partner for our clients and suppliers. The achievement of our goals is guided by passion and enthusiasm, while our success is based on high quality standards reflected in the way we manage our human potential and in our efficient organisational structure.
Our mission and vision
We are a socially responsible company which cares about its clients through ensuring availability of top-quality products and services. We are a reliable partner and desirable employer focused on creating an added value for the society.
Our vision is to become a leading company in the region focused on excellence in the segment of health improvement.
The values we nurture are in line with our vision and mission, and they clearly define the strategic framework in each segment of our business operations.
We strive for excellence in all business segments. We are proactive, innovative and professional, and dedicated to continuous perfecting of our knowledge and skills.
Our responsibility starts with us and reflects in the way we deal with our work, our colleagues, clients, partners and the community. We are conscientious, punctual and always willing to assume responsibility for our actions and obligations.
We achieve our goals through joint effort and commitment. Mutual support, open communication, mutual trust and dedication to common goals are the key to our success.
We approach each individual and organisation with respect and understanding, we recognise differences and opinions of others, and we are good listeners and open to suggestions and proposals.
A dedicated nurturing of our values, observing agreements and meeting the promises given allow us to achieve the highest goals in our work, and meet the needs and expectations of our customers, partners and employees.
Our goal is to ensure satisfaction of pharmacists and physicians on the one hand, and of end users on the other. This is achieved by careful selection of portfolio of products which meet the highest safety and quality standards and are available only in pharmacies and specialised stores selling medicines and medical products, whereby consumers are provided with recommendations and advices of qualified staff.
Dedication to quality and environmental protection is one of the company’s fundamental business values. We systematically improve our attitude towards the environment through efficient prevention of any pollution, observing of international standards, complying with regulations and efficient waste management, as well as through informing all the participants in the processes about the need for continuous care for the environment. In our operations, we do not make decisions solely on the basis of financial factors. Decision-making is also based on the estimates of social and environmental consequences of our activities.
In order to improve the quality of living, we take a proactive role in the society in which we operate. We are the initiator of numerous social activities, and support the work of numerous educational, cultural and sport institutions, as well as individuals through sponsorships and donations.
Customer relationship management
Focus on the customer
The key to our success is the understanding of the desires and needs of our clients and consumers, and for this reason our primary strategic focus is on customer relationship management and quality of services. We are aiming to be a reliable and best possible link between the suppliers and consumers, to approach each client individually and to try to exceed their expectations, while listening to their needs. We aim to set ourselves apart through quality and thus become the first choice to our clients.
Our sales team is in contact with the clients every day, providing them with information and listening to their needs and opinions. Through the organisation of numerous professional training sessions for the pharmacists and healthcare workers we introduce them to new developments and promote pharmaceutical and medical sciences.
Code of Conduct
Just as we build a relationship of trust and share similar values with our business partners, we apply the same ethical principle within the company as well. Our codes of conduct for employees help in the maintenance of good relationships and mutual understanding, as well as in the achievement of the company’s goals.
Salvus d.o.o. is focused on harmonious and gradual development modelled after global companies. Through modern technology and logistics, we respond to clients’ needs and aim to establish high quality partnerships throughout the region.
We operate wholesale warehouses and logistics centre that meet the highest standards of international guidelines for good distribution and warehousing practices. Investments in optimisation and quality management of all our business processes ensure supreme quality of our products and services.
As a globally-oriented company, we implement quality management systems in accordance with national requirements and regulations of the markets in which we operate. The notion of quality does not imply only a set of certificates, permits and solutions that prove the fulfilment of the requirements, norms and applicable regulations that regulate trade and distribution of certain categories of products, but also implies the integration of the quality system at all levels of business operations and continuous improvement of all essential processes.